Public Liability Claims

What to do if you think you have a claim?

• Report the injury to the business, council or venue as soon as you are able to. If possible, report the injury in writing and keep a copy of the letter or email and any responses you might have received. If the business fills in an incident report form, obtain a copy of this too if possible.
• It’s important to write down the address of where your accident or injury occurred. Write down any other relevant details such as the name of the owner, business or council. Take photographs of the area, print a copy of any photographs taken and if applicable jot down an ‘X’ at the exact location of a fall.
• ​Record all other details of the incident such as the time of day, the weather and any witnesses’ details that you have obtained.
• Report the injury to a doctor as soon as you can, and be sure to give them the full story behind the incident.
• ​Keep records of all correspondence (including emails, texts or postal mail) with anyone involved with the incident.
• ​Keep all your medical records, note any time you have had off work and keep any receipts for out-of-pocket expenses incurred relating to your injury.

What sort of claims are covered?

Some of the most common types of public liability claims that we see include slips, trips and falls in either commercial, retail or public places. Sports injuries, injuries on the water, playground accidents and assaults can also be covered by this area of the law.

Any injury which is sustained as a result of a business, local council or venue’s negligence will be considered a public liability claim. Most organisations these days are required by law to hold public liability insurance over their space or property.

Our public liability lawyers can help you understand this process further at any stage of your claim. We have a reputation in fighting for justice for everyday people.